Knowledge Center
Microsoft 365
How Microsoft 365 identity, Teams, SharePoint, OneDrive, Exchange, and device management work for business teams.
Microsoft 365 guides
Collaboration & Files
- OneDrive vs SharePoint: What Is the Difference?
OneDrive is a person’s file library in Microsoft 365. SharePoint is the team’s site and libraries. Both use the same file engine; ownership and sharing rules differ.
- How Microsoft Teams, Channels, and Chats Are Organised
A Team is a membership group with channels. A channel is a topic with its own conversation and files. A chat is a thread between people and is not a Team.
- How SharePoint Document Libraries and Permissions Work
A SharePoint library is a container for files on a site. Permissions inherit from the site unless you break inheritance. Unique permissions on every folder do not scale.
- How Microsoft 365 Guest Access and External Sharing Work
Guest access is an Entra ID account for a person outside the tenant. External sharing is a link or permission on a file, library, or Team. They overlap but are not the same control.
Email & Exchange
- How Exchange Online Mailboxes Work in Microsoft 365
An Exchange Online mailbox is the mail, calendar, and people data attached to an Entra ID user. Aliases and send-as are addressing rules on that mailbox, not extra mailboxes.
- How Microsoft 365 Shared Mailboxes and Distribution Groups Work
A shared mailbox is one inbox several people open. A distribution group is a list that fans mail out to members. A Microsoft 365 group is a membership object with a mailbox plus files and often a Team.
Identity & Security
- What Is Microsoft Entra ID in Microsoft 365?
Microsoft Entra ID is the identity service behind a Microsoft 365 tenant. It stores users, groups, and sign-in policies so people and apps can access mail, Teams, and files.
- How Microsoft 365 Multifactor Authentication and Conditional Access Work
MFA asks for a second proof at sign-in. Conditional Access is the policy engine that decides when MFA, a compliant device, or a block applies.
- How Microsoft Intune Manages Company Devices
Microsoft Intune is the cloud service that enrols phones and PCs, then applies app, update, and protection policies from Entra ID. It does not replace identity; it enforces the device.
- Microsoft 365 Admin Roles Explained
Admin roles in Microsoft 365 are Entra ID directory roles that limit who can change users, mail, SharePoint, billing, or the whole tenant. Most staff should hold none of them.