AI & Automation

An AI agent is software that uses a model to plan steps and call tools—APIs, searches, or workflows—to pursue a goal under constraints you define.

Traditional chatbots follow scripted flows; AI chatbots interpret natural language and can ground answers in knowledge—each fits different support goals.

AI supports business automation by handling unstructured inputs, classification, extraction, and assisted decisions—inside governed workflows.

AI OCR turns images and PDFs into text and structured fields with confidence scores—layout-aware extraction, not a full document workflow.

AI document processing classifies files, extracts fields, validates them, routes work, and uses human review—across invoices and other document types.

Generative AI creates new text, images, code, or other content from patterns learned in training—useful for drafting, summarising, and assisting workflows.

RAG retrieves relevant company knowledge before a generative model answers, grounding responses in your documents instead of model memory alone.