Fast triage
Classify blockers vs coaching questions quickly so finance and warehouse are not stuck waiting for a vague reply.
- Ticketing
- Health Checks
Custom ERP Support Local Care After Go-Live
Implementation is only the start. We help you triage issues, coach users, and keep backups, jobs, and configurations healthy—with clear packages and channels.
Custom ERP pages Support
Why do Johor Bahru businesses need ongoing custom ERP support?
After go-live, Malaysian SMEs still need a responsive team for user questions, failed jobs, permission tweaks, and seasonal peaks. Custom ERP support from Xantec covers triage, guidance, and agreed optimisation hours—without treating every request as a brand-new project.
Hypercare after implementation is short; this page covers longer-term care. Start from the Custom ERP Software Johor Bahru overview if you are still evaluating custom ERP.
What good custom ERP support looks like
User coaching
Short how-to guidance for new hires and role changes—without re-running a full training project every month.
Configuration fixes
Permissions, routes, tax codes, and report tweaks scoped carefully so upgrades stay possible.
Stability checks
Backup confirmation, failed cron/job review, and user access hygiene on a regular cadence.
Support packages
Choose the response model that matches how critical custom ERP is to daily operations. Exact MYR fees follow a short assessment of your instance and user count.
Essential support
Ticketing for configuration questions and defect triage during business hours. Ideal after a clean Starter go-live.
Channels: Email / ticket
Business support
Faster response targets, WhatsApp escalation path, and monthly health check on backups, users, and failed jobs.
Channels: Ticket + WhatsApp
Priority support
Extended hours for peak filing or seasonal peaks, named engineer familiarity, and quarterly optimisation backlog.
Channels: Ticket + WhatsApp + call
Support packages exclude net-new major modules or large integrations—those are scoped as mini-projects. Unused contracted implementation hours may convert to support with written agreement.
How onboarding to support works
1. Assess your instance
Version, apps, hosting, admin access, and known pain points—so we know what “normal” looks like.
2. Agree channels & SLAs
Package selection, escalation contacts, and what is in vs out of retainer hours.
3. Continuous care
Tickets, coaching, and scheduled health checks—plus a clear path to quote new work when scope grows.
Frequently Asked Questions
Do you have a Custom ERP Pricing page?
No. Commercial conversations for licences and projects happen via discovery and proposal. Ongoing care packages are listed on this Support page.
What is included in Custom ERP support?
Triage, configuration guidance, user coaching, and agreed optimisation within package hours. Major new apps or integrations are quoted separately.
Can we use WhatsApp for support?
Business and Priority packages include WhatsApp escalation. Essential is ticket-first so work stays tracked.
When does support start?
After go-live hypercare ends, or immediately if you inherit an existing custom ERP instance and need a local care partner.
Do you support different hosting setups?
Yes, when we can access the system and understand your module set. Hosting details are confirmed during assessment.
How do we get started?
Request a demo or WhatsApp us with your custom ERP version, user count, and top three pain points. We recommend a package and next steps.
Talk to our custom ERP support team
Share your instance details and urgency—we will recommend Essential, Business, or Priority care and how to onboard.