Step 1
Open Windows Control Panel
On your desktop taskbar, search for “Control Panel”. Click on “Control Panel”.
Step 2
Select Mail (Microsoft Outlook 2016).
Sort the “View by” tab by “Large icons” and select “Mail (Microsoft Outlook 2016).
Step 3
Select “Email Accounts”.
Step 4
Select an email account and tap “Change”.
Step 5
Check Mail Setup - Outlook.
Check Mail Setup - Outlook settings are input correctly:
- Account Type: IMAP / POP (Recommended: IMAP)
- Incoming Mail Server: mail.example.com (IMAP) / mail.example.com (POP)
- Outgoing Mail Server: mail.example.com
- User Name: your email address in full i.e. (marvel@example.com)
- Password: Login password for Webmail.
Step 6
Select “More Settings”.
Step 7
Check additional Outgoing Server settings.
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Move your cursor to the tab “Outgoing Server” next to “General”. Click on the tab “Outgoing Server”.
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Check the box “My outgoing server (SMTP) requires authentication”.
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Check the box “Use same settings as my incoming mail server”.
Step 8
Check Advanced Tab (ports, encryption and root folder path)
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Move your cursor to “Advanced” tab. Click on “Advanced” tab.
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Check whether ports and encryption is correctly configured.
Default settings:
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Incoming server (IMAP) - port 993 - encryption SSL/TLS
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Outgoing server (SMTP) - port 465 - encryption SSL/TLS
Note: If you prefer POP as account type, below is the setting to enter in Incoming Server under Advanced Tab for port and encryption.
Default settings:
- Incoming server (IMAP) - port 995 - encryption SSL/TLS
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Ensure “INBOX” in capital letter is entered in Root Folder path.
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Click “OK”.
Step 9
SAVE your settings.
Click NEXT and Outlook will proceed to test the account settings.
Click CLOSE when testing is completed.
Click FINISH to complete setup.